Who operates this website
Burbank Lawn Care is an owner-operated residential lawn service based in Burbank, California. Questions or privacy requests may be sent to hello@burbanklawncare.com.
Information we collect
Depending on how you use the website or services, we may collect:
- Your name, email address and telephone number.
- The service address, ZIP code, appointment details and property access instructions you provide.
- Current lawn photographs and information about grass height, gates, pets, obstacles or site conditions.
- Messages, quote requests, service history and records of customer support or quality concerns.
- Payment status, amount and transaction details supplied by the payment processor. Burbank Lawn Care does not receive or store your complete payment-card number.
- Basic technical information such as IP address, browser type, device type, requested pages, timestamps and security logs.
How we use information
We use information to:
- Confirm service-area and pricing eligibility.
- Prepare quotes, schedule appointments and perform services.
- Process payments and maintain transaction records.
- Communicate about appointments, changes and customer questions.
- Operate, secure and improve the website and booking process.
- Meet accounting, tax, legal and insurance obligations.
Photographs
Photographs you provide may be used to confirm site conditions, document completed work or address a service issue. Customer property photographs will not be used in public marketing without separate permission.
Service providers and disclosures
We may disclose information to vendors that help provide the website and services, including website hosting and security providers, email and communication providers, and Square for appointment booking and payment processing. Those providers process information under their own terms and privacy notices where applicable.
We may also disclose information when reasonably necessary to comply with law, protect customers or the business, investigate fraud or a safety issue, enforce an agreement, or complete a business transfer.
Sale, sharing and advertising
Burbank Lawn Care does not sell personal information and does not share personal information for cross-context behavioral advertising. This website does not currently use advertising cookies or targeted advertising. If those practices change, this policy and any required privacy controls will be updated before the change takes effect.
Cookies and browser signals
The website and its infrastructure may use cookies or similar technologies that are necessary for security, booking, payment or basic site operation. There is no universally accepted standard for responding to browser “Do Not Track” signals. Because the website does not currently use cross-site behavioral advertising, it does not track visitors across unrelated websites for that purpose.
Retention and security
Information is retained only as long as reasonably necessary for the purposes described in this policy, including providing service, maintaining business and tax records, resolving disputes and meeting legal obligations. Reasonable administrative and technical safeguards are used, but no online system can be guaranteed completely secure.
Your choices and California privacy rights
You may ask to access, correct or delete personal information by emailing hello@burbanklawncare.com. We may need to verify your identity and may retain information when required or permitted by law, such as payment, tax, fraud-prevention or dispute records.
California residents may have additional rights under applicable privacy laws, including rights to know, correct or delete certain personal information and to receive equal service when exercising a privacy right. Burbank Lawn Care does not currently sell or share personal information as those terms are used in California privacy law. If that changes, legally required opt-out methods, including recognition of applicable opt-out preference signals, will be provided.
Children
The website and services are intended for adults arranging property service and are not directed to children under 13. We do not knowingly collect personal information from children under 13.
External services
Links or embedded tools operated by other companies, including Square, are governed by those companies’ privacy notices. Review their policies before submitting information through their services.
Policy changes
This policy may be updated when business practices, vendors or legal requirements change. The effective date at the top of this page will be revised when an update is posted.
Contact
Privacy questions and requests may be sent to hello@burbanklawncare.com.